Refund policy
At ZEXON, we want you to be completely satisfied with your purchase. If your order isn’t right for you, you may request a return or exchange in accordance with the terms below.
1. Return & Exchange Window
You may request a return or exchange within 14 days of receiving your order.
After the 14-day period has passed, we may not be able to accept your return or exchange request.
2. Return Conditions
To be eligible for a return or exchange, the item must:
- Be unworn and unused.
- Be unwashed.
- Remain in its original condition.
- Have all original tags and labels attached.
- Be free from stains, damage, odors, or visible signs of use.
ZEXON reserves the right to refuse a return if the item does not meet these conditions.
3. Size Exchanges
If the size you ordered does not fit, you may request an exchange within 14 days of receiving your order, provided that the item meets our return conditions and the requested size is available.
We recommend checking the size guide on the product page before placing your order.
For size exchanges or changes of mind, the customer is responsible for the return shipping cost.
4. Defective or Incorrect Items
If you receive an item with a manufacturing defect or an item that is different from what you ordered, please contact us as soon as possible and provide clear photos of the item.
In these cases, ZEXON will cover the applicable return or replacement shipping costs and will offer a replacement or refund, depending on the circumstances.
5. Return Shipping
For returns or exchanges due to a change of mind or an incorrect size, the customer is responsible for the return shipping cost.
If the return is due to a manufacturing defect or an error made by ZEXON, we will cover the applicable return shipping costs.
6. How to Request a Return or Exchange
To request a return or exchange, please contact us at:
Email: admin@zexon-zx.com
Please include:
- Your order number.
- The name of the item.
- The reason for the return or exchange.
- Photos of the item, if requested.
Please do not send any item back before contacting us and receiving return instructions.
7. Non-Returnable Items
We cannot accept returns for items that:
- Have been worn or washed.
- Have been altered or repaired.
- Have been damaged after delivery.
- Show clear signs of use.
- Are missing their original tags or labels.
8. Order Cancellation
You may request to cancel your order within 24 hours of placing the order, provided that the order has not already been processed or shipped.
Once your order has entered the fulfillment or shipping process, cancellation may no longer be possible. In that case, you may request a return according to this policy.
9. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the applicable payment method used for the original purchase.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
10. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
ZEXON